Consumer Disputes

In the event of a dispute, consumers may resort to the Alternative Dispute Resolution Entity for Consumer Disputes:

CACCL – Centro de Arbitragem de Conflitos de Consumo de Lisboa

E-mail jurídico: [email protected]
Telefone: (+351) 218 80 70 30
Fax: (+351) 218 80 70 38
Address: Rua dos Douradores, nº 112 – 2º 1100 – 207 Lisboa
Customer Service Hours: (by appointment through the nº 218807030) Monday to Friday from 11:00 a.m. to 1:00 p.m.

More information at Consumer Portal www.consumidor.gov.pt